Frequently Asked Questions

Will I need special tools to assemble my Twist & Shape?

Your new Twist & Shape comes with all the tools you’ll need, in fact it takes the average person about 15 mins to put it together.



How heavy is the Twist & Shape, will I need help moving it?

The Twist & Shape weighs 34 lbs.


What does the digital display track?

It tracks time, repetitions and approximate calories.


Does it fold up for easy storage?
It is a very slim design and doesn’t take up much space. The handlebar can be lowered.


What age & fitness level is the Twist & Shape good for?

The Twist & Shape is good for 18 years and up. We always recommend you consult with your physician before beginning any exercise or Calorie-Cutting Meal Plan.


Is the Eating Guide & Workout DVD included with my Twist & Shape order?

Yes- you will receive the Calorie-Cutting Meal Plan, a workout DVD and workout chart.


How long is the workout DVD?

It is a 20 minute workout and a 10 minute high intensity workout.


What area of the body does the Twist & Shape work on?

The Twist & Shape is designed to work your core, but it is really a total body and cardio machine.


I have knee problems could I use the Twist & Shape?

We always recommend you consult with your physician before beginning any exercise or Calorie-Cutting Meal Plan. However, the Twist & Shape is impact free and easy on the joints.


How is the Twist & Shape shipped?

We normally ship UPS.


Do you ship to PO boxes?

Yes we ship to PO boxes within the 48 states.


What countries do you ship to?

USA 48 contiguous states.


Is it easy to use?

Twist and Shape is very easy to use, the workout DVD and workout chart will guide you through all the workout routines and soon you’ll be twisting, having a blast, and getting in shape.


Who do I contact if I have an issue with my Twist & Shape?

Contact our customer support number at (888) 206-6133 or email us at twistandshape@staruno.com


How long does it take to process & ship my order?

The standard processing time to receive your goods upon order placements is 3-10 business days.


Can I fax or mail-in an order?

The best way to place an order is to cal l(888) 206-6133 or at www.buytwistandshape.com


What is your product warranty policy?

Limited one year manufacturer defect warranty from the date of purchase. If you have any issues, or have questions please contact customer service directly at (888) 206-6133.


What forms of payment do you accept?

We accept all major forms of Credit Cards; Visa, Master Card, Discover and AMEX as well as PayPal and Klarna.